supportive communication behaviors to avoid denfensive engagements

Pick a situation in which someone with whom you were talking with seemed defensive. How did you, or how could you, engage in supportive communication behaviors and avoid ones likely to produce defensiveness. Analyze what happens in terms of the other person’s comfort and communication. 
Your response should be a one-page (300-350 words) report that makes informed references from this module’s materials. A grading rubric (how this assignment will be graded) is provided.
Facts, quotes, ideas, etc. that are borrowed from a resource or resources other than personal experiences must be cited in proper APA format in your response.